Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

Can I sublet my home or have a lodger?

You can't let out your home and live somewhere else as this would go against your tenancy agreement and be classed as tenancy fraud, and this applies to all of our tenancies as well as shared ownership. However, if you're an assured tenant you may be able to take in a lodger.

A lodger is someone who pays to use a room in your home and share your facilities, such as your kitchen and bathroom. If you want to take in a lodger, you need to inform us in writing before they move in.

We've got lots more information about lodgers, including what your responsibilities are, here.

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