Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.
Please contact us by live chat or phoning 0800 3586025 to report an emergency only.
We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.
If you think that you home needs a major adaptation like a stair lift, you'll need to get in touch with your local council to request an occupational therapist assessment. They will then visit you and assess your needs.
Depending on the outcome of your assessment, the council may fund your adaptation. We're not able to install a stair lift or any other major adaptations for you.
You can learn more about what to do and who to get in touch with here.
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