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Rent setting

The rent we charge you covers the use and occupation of your home. All the rents we collect are used to cover such items as the cost of managing and repairing your home and budgeting for major repairs or improvements in the future.

How we work out your rent

All housing associations and councils have a formula for calculating rents. This means rents are fairer, reflecting more closely the size, condition and location of a property and local earnings, regardless of who the landlord is.

The formula is based on the following factors:

  • 30% of the rent is based on local property values in comparison with national averages
  • 70% of the rent is based on county average manual earnings compared to national averages
  • The average council and/or housing association rent level in the area
  • Number of bedrooms

Your rent will change each year by an amount not greater than the consumer price index (published in September of the year before the rent increase), plus 1%.

Your tenancy agreement gives you full details about your rent and any other charges and describes how your rent is calculated.

We also have a rent setting policy.

Annual rent reviews

We review rents every year and we will send you a letter telling you about your new rent. We will give you at least 4 weeks’ notice of your new charges.

Service charges

Service charges are not included in the rent calculation.

You may pay service charges in addition to your rent. A service charge is a charge made to residents towards the cost of services, works and facilities provided for them beyond the use and occupation of their own home. Service charges relate to the cost of providing and maintaining services specific to a building, estate or area.

We aim to provide high quality services that are affordable to people living on low incomes. We are required to meet our financial, legal, health and safety and other commitments, as well as covering our costs and making proper provision for future repairs.

Rents on properties not covered by the rent influencing regime

The rents on a few of our properties are worked out in a different way to that described above.
Some properties are not included in the rent reduction. These include shared ownership, market rented units and temporary social housing.

The rents on shared ownership properties are increased in accordance with the lease agreement.

We set rents for market rented and intermediate rented properties in line with the local market.

Properties classed as “temporary social housing” have rents set at a level decided by the government or at some other level in agreement with the local authority. Rents are increased by the consumer price index plus 1%, resulting in a 2% increase this year.

Rent collection-free weeks

Some of our tenants have four non rent collection weeks each year. We will let you know the dates of these weeks every year in your annual rent and service charge adjustment letter, which will give you at least 4 weeks’ notice of your new charges.

You will be told whether or not you have non rent collection weeks when you sign up for your new home.

If you pay by direct debit, or standing order, your rent is normally divided into 12 equal payments so the rent collection free weeks have already been taken into consideration.

Non rent collection weeks are always the last week in March, the first week in April, and the last two weeks in December. For 2022, these are as follows:

  • 28 March
  • 4 April
  • 19 December
  • 26 December


Want to find out more?

If you need more information about this, please get in touch.