Our money matters advisors will give you information, advice and help with claiming benefits, reducing household costs, opening bank accounts and can help you find debt advice if needed.
Rent
Our income management team is here to help and give advice on benefits, payments due and arrears. They collect payments for:-
- Rent and service charges - on general needs, sheltered, shared ownership properties and garages
- Supporting People charges
- Service charges
- Rechargeable repairs - on current and former tenancies
- Legal costs
- Former tenant debt
- Sewerage costs
Struggling to pay?
We understand that for many reasons you may fall behind with your rent or are struggling to make your payments.
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Rent setting
The rent we charge you covers the use and occupation of your home. All the rents we collect are used to cover such items as the cost of managing and repairing your home and budgeting for major repairs or improvements in the future.
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Service charges and sinking funds
You may pay service charges in addition to your rent. If so, you will receive details of any service charges at the start of your tenancy.
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How our rents compare
Each year we compare our rents with the rents of other social landlords and provide this information to you so you can see how our average rents compare with those of other landlords in the same area.
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Rent account statements
We send all residents a rent statement each year. This shows the weekly rent due, payments made (including any housing benefit paid direct to us) and the balance on your account.
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