Our money matters advisors will give you information, advice and help with claiming benefits, reducing household costs, opening bank accounts and can help you find debt advice if needed. Email our money matters team or call them 0800 999 6130.
The income management team collects payments due on:-
- Rent and service charges - on general needs, sheltered, shared ownership properties and garages (for more information see our rent and service charges leaflet and help and advice about rent arrears leaflet).
- Supporting People charges
- Service charges
- Rechargeable repairs - on current and former tenancies
- Legal costs
- Former tenant debt
- Sewerage costs
The team is here to help and give advice on benefits, payments due and arrears. However, where necessary, they may take legal action against a tenant who is not paying their rent, which may result in eviction.
Struggling to pay?
We understand that for many reasons you may fall behind with your rent or are struggling to make your payments.See more
The rent we charge you covers the use and occupation of your home. All the rents we collect are used to cover such items as the cost of managing and repairing your home and budgeting for major repairs or improvements in the future.See more
How our rents compare
Each year we compare our rents with the rents of other social landlords and provide this information to you so you can see how our average rents compare with those of other landlords in the same area.See more
Rent account statements
We send all residents a rent statement each year. This shows the weekly rent due, payments made (including any housing benefit paid direct to us) and the balance on your account.See more