Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

Stock student on laptop 3

Rent account statements

You can now view your rent account statement online, by logging in to your customer portal account. It's easier to do than using the form below as once you're logged in we have all of your details already, so it's just a quick click of a button to ask for a statement. If you haven't set up an account, you'll first need to register which is quick and easy to do. You can find out more here.

If you don't want to set up a customer portal account, you can complete the form below and we'll email a statement to you soon.

You will also be sent a rent account statement annually. This shows the weekly rent due, payments made (including any housing benefit paid direct to us) and the balance on your account.

We also send a copy of the statement with any letter that we write to you about your rent account.