Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

What is a Notice Seeking Possession

If you owe us rent or have a history of persistent non-payment of rent, we can serve you with a Notice Seeking Possession. This notice is a formal way of telling you that you have arrears or regularly have arrears on your account and that you have not kept to the terms of your tenancy agreement. We will have written to you and contacted you by phone, text or email before issuing this notice.

From the date the notice is served, we expect you to make contact with us and make arrangements to repay the arrears within four weeks. It’s really important that you contact us at this point to discuss your situation and how to repay this debt. If you fail to do this after four weeks, or if payment in advance as per the tenancy agreement has not been resolved, we can apply to a county court for a Possession Hearing. The notice remains valid for 12 months, which means if you fall into arrears again we can take action using the original notice.

Don't fall into debt - contact us for help.

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