Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

Do I have to organise gas safety checks?

If you rent from us and have a gas appliance or meter, we will organise and carry out gas safety checks for you annually and let you know when we're coming. You can find out more about what's involved in these checks here.

If you're a homeowner, you are responsible for organising gas safety checks in your home. We would recommend that you have your boiler serviced annually just to make sure it's working properly

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