Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

My stair lift is broken

If you have any major adaptations in your home such as a stair lift, bath hoist, or something similar then it's important that you let us know as soon as these are installed so that we can help you to maintain them.

If your adaptation isn't working as it should be, you should get in contact with us straight away.

In some cases we may not be able to help, and you may need to get in contact with your local council or the organisation that installed your adaptation to find out what to do next. We've got some useful links to the council webpages you might need here.

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