Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.
Please contact us by live chat or phoning 0800 3586025 to report an emergency only.
We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.
If you are in full receipt of Housing Benefits, your benefit will increase to cover the extra rent charges.
You should receive more information about this from your local authority before the increase starts. If you don't hear from your local authority about this, you should get in touch with them.
If you've got any questions about Housing Benefits or any other benefits, or want to talk to someone about your financial situation, our money matters team are here to help.
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