Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

Do I need contents insurance?

While we insure the building you live in, we're not responsible for insuring the contents of your home such as furniture, belongings, or decorations against theft, fire, burst pipes, and other household risks.

You should also have insurance for any changes you've made to your home that you've paid for, such as a new conservatory, kitchen, or flooring.

If your belongings are damaged due to negligence on our part then we will cover the cost of the belongings, following an enquiry.

You can learn more about insurance for your home by clicking here.

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