Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

I've got a blocked drain / toilet / sink, what do I do?

If you have a blockage you can try to clear it yourself. We’ve got some helpful how-to videos which explain how to do this, you can find them here.

Blockages are often caused by things that aren’t supposed to be flushed down the toilet or washed down the sink. We’ve put together some information on what sort of things shouldn’t be flushed or washed away which you can find here.

If you can’t clear the blockage yourself, please contact us.

If we discover that the blockage was caused by something that wasn’t mean to be flushed or washed away, you may be charged for any work carried out.

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