Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

Where can I find details about my tenancy?

Your tenancy agreement is the best place to find all of the information about your tenancy. It contains information such as how much your rent is, the cost of any service charges, your responsibilities and more.

You should have received this when you originally moved into your home. It's really important to keep hold of your tenancy agreement, so keep it in a safe place.

If you can't find your tenancy agreement, or have a question about your tenancy, please get in touch with us and we'll be able to help.

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