Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.
Please contact us by live chat or phoning 0800 3586025 to report an emergency only.
We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.
If you're having trouble getting into your customer portal account it could be for a number of reasons.
If you've forgotten or you can't remember your password, you can try resetting your password here.
If you're having another problem, we've got a customer portal help page with answers to our most commonly asked questions. Take a look here.
If you can't find the answer to your question on the help page, get in touch using our customer portal help form here.
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