Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

Where can I get help with paying my heating bill?

With the rising costs of heating our homes, you may find that you need a bit of help this year. Whether you pay your heating bill monthly, or have a pay as you go meter, you may be able to get help with the cost of heating your home.

For information on where to find free and independent advice, we have included some useful links:

Citizens Advice


Winter fuel payment - Gov.uk


Age Uk - winter fuel payment


Or, if you’d prefer you can talk to one of our money matters team.

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