Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

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Money matters service

Our money matters team have a vast amount of experience and knowledge and enjoy helping people.  The sooner you contact them, the sooner they can help you. 

Our money matters advisors will give you information, advice and help with claiming benefits, reducing household costs, opening bank accounts and can help you find debt advice if needed. We want to make sure you are receiving the maximum income you could have as people often don’t realise what they are entitled to.   

We can provide advice on all benefits to give you peace of mind and help you be in control of your money. 
  
Recognising you're struggling and asking for help is a huge step in finding a solution to your money worries. A lot of people get into financial difficulties through no fault of their own, due to perhaps bereavement, loss of job or ill health. Our money matters advisors are here to help and treat people with respect and confidentiality.   

Get help from our money matters team

Get help from our money matters team

If you're worried about your finances, our money matters team can help.

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