Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

How long does a gas boiler service take?

A gas boiler service usually takes about an hour to complete.

It's a good idea to keep the area around your boiler clear so that our operatives can get to it easily and complete the service as quickly as possible.

We will organise your gas boiler service for you and let you know when we're coming. If you can't keep this appointment, please get in touch with us to let us know.

If you're a homeowner, it's your responsibility to organise your gas boiler service. We would recommend doing this annually to make sure it's safe and working properly.

Did you find this information useful?

Your feedback will be submited upon pressing the button

thumbs up
/
thumbs down

Thank you for your feedback

Do you still need help? Contact Us