Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

What happens if a customer dies?

If you know someone who lived in a Magna home that has died, we're here to help guide you through the process of what happens with their home next.

In certain circumstances their home can be passed on to someone else. If they were a joint tenant, the surviving tenant will become the sole tenant of that home.

What happens next will vary for every customer and their living situation, so we'd advise that you get in touch with us when you're ready to talk to us about this.

If you're a Magna customer and would like to know what would happen in your situation, please also get in touch with us and we'd be happy to discuss this with you.

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