Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

Do I need buildings insurance?

In most cases, we're responsible for insuring the structure of your home against major risks such as fire, flood, subsidence, and storm damage.

However, our insurance doesn't cover the cost of replacing elements that are damaged as a result of 'wear and tear' or your contents.

For some of our older shared ownership homes, you may be responsible for your own buildings insurance. If you're not sure if this applies to you, an easy way to check is to see if you're being charged for it in your service charges.

We are responsible for buildings insurance for all of our rented properties.

You can learn more about insurance for your home by clicking here.

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