Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

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Guest bedrooms

Some of our sheltered schemes have guest rooms, available for residents’ families to stay over when visiting, for a small charge. The locations of these are listed below, along with a booking form.

Terms and Conditions as a guest:

  • I will make payment for the room before the hire period commences
  • I will bring my own duvet cover, pillowcases and towels and toiletries
  • I will read the fire notice and make myself aware of the Fire Assembly Point
  • I will report any damage I have caused to the Sheltered Housing Advisor and will be responsible for payment/repair of the damaged item
  • I will respect customers that live at the scheme and keep noise to a minimum
  • I will leave the room in the same condition as I found it
  • 72 hours cancellation notice is required otherwise payment is required
  • Guests need to check out by 10.30am and new guest to check in at 4pm.