My electric storage heating isn't working

Electric storage heaters will normally heat up at night when the electricity is cheaper. They then release heat throughout the day.

Each storage heater works on its own so you can set each heater to a different temperature. If your heating isn't working, there are some things you can try to get it up and running before you contact us. We’ve included some here:

Check all the night storage heaters

Is it just one heater not working or all of them? Once you've identified this, you can report a repair here and let us know.

Check the fuse box

See if any of the switches are down. If they are then you'll need to reset them.

Isolator switch next to heater

Each heater will have its own isolating switch, usually on the wall next to the heater. Check that this is on.

Check the thermostat

If your heating has a digital display, check the thermostat. This should usually be set at about 21 degrees. You can try turning it up higher to see if this makes the heating come on.

Check the heating programmer

Check that the programmer is switched on and set to the right time.

Still not working?

If you've tried all of these steps and your electric storage heating still isn't working, you can report a repair here.

You can learn more about the different types of night storage heaters here.

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