My electric storage heating isn't working?

Electric storage heaters will normally heat up at night when the electricity is cheaper. They then release heat throughout the day.

Each storage heater works on its own so you can set each heater to a different temperature. If your heating isn't working, there are some things you can try to get it up and running before you contact us. We’ve included some here:

  • Check all the night storage heaters

Is it just one heater not working or all of them?

  • Check the fuse box

Check the fuse box to see if any of the switches are down. If they are then you will need to reset them.

  • Isolator switch next to heater

Each heater will have its own isolating switch, usually on the wall next to the heater, check that this is on.

  • Check the thermostat

If your heating has a digital display check the thermostat this should usually be set at about 21 degrees, you can try turning it up higher to see if this makes the heating come on.

  • Check the heating programmer

Is the programmer switched in and set to the right time.

We have information on the different types of night storage heaters here.

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