Your views are important to us and we're always gathering feedback to improve the services we provide.
The Government asked all housing providers to collect 22 measures known as TSMs (Tenant Satisfaction Measures). They include 12 satisfaction questions, across five main themes, that matter most to you: complaints, anti-social behaviour, maintenance, safety, and communication.
Hearing what you think helps us to know where we should improve. Your priorities can differ by area, so we also use this information to work on our services to meet the needs of our local communities.
Our Tenant Satisfaction Measures survey (TSMs) results gave us lots of insight into what our customers want, and feel, and where we need to improve. Below shows what you, our customers have said, and what we've done so far about it. We'll continue to gather feedback, and continually work to improve the services we provide.
