Facts and Figures

We're committed to our customers and providing a quality service that is value for money. We're passionate about our performance and regularly measure how we're doing to make sure we provide the value for money service we promise.

Value for money forms part of the regulatory framework which tells us all the things the Regulator of Social Housing (RSH) requires us to do. The value for money standard requires us to manage our resources economically, efficiently and effectively to provide quality services and homes, and to plan for and deliver on-going improvements in value for money. This means we need to pay attention to the cost, performance and quality of everything we do.

Our financial statements

Take a look at our latest financial statements, that demonstrate that we are a strong, financially stable organisation.

Tenant Satisfaction Measures

Take a look at our latest Tenant Satisfaction Measures (TSMs) results and what we're doing to improve our services.

Payment performance statistics

We are required by the government to publish our payment performance statistics. This means that every year we are required to tell you how many invoices were paid on time: each invoice we receive should be paid within 30 days and if paid late, how much interest we had to pay because it went over the 30 days.

Grants and funding for our homes

Find out what grants and funding we've received to build and improve our homes.

Procurement procedures for housing management services

How we buy goods and services.

Investing in our homes

We have a planned maintenance programme to make sure our homes are kept in good condition and meeting our Decent Homes Standard. Every year we have a budget to carry out home improvements.

Development spend

As part of our commitment to transparency Magna publishes details of any invoices over £500 on our website.

Contracts over £500

As part of our commitment to transparency, we publish details of any contracts with suppliers over £500.

Internal Audits

Internal Audit provides an independent review of how we deliver services and manage our organisation. Each year, we develop an audit plan that covers a range of services and activities across the business to ensure key areas are regularly reviewed.