My gas / oil heating isn't working

If your heating isn't working, here are some things you can try to get it up and running before you contact us:

Check your supply

  • Check your gas / oil and electricity supply
  • If you've got a pre-payment meter, check that there's credit on the meter
  • Check the trip switches on the fuse box, and reset them if any of them are down
  • Check if you have oil by looking at the gauge, usually located either on your oil tank or in your home

Check your boiler

  • Check that the boiler timer is set correctly; it can be easy to knock this out of place, so it's always worth double checking!
  • Check that the temperature controls on your boiler are set high enough; there are two controls on the front of your boiler, one for heating and one for hot water; try turning the heating temperature up fully to see if this makes the heating come on
  • Try resetting your boiler by pressing the reset button, usually found on the front panel of your boiler; if your boiler has an electrical plug socket, try switching this off and then on to reset it

Check your thermostat

  • Check that the thermostat is set high enough; most people have this set around 21°C, and you can try turning this up higher to see if the boiler comes on
  • If your thermostat has a digital display that isn't working, you may need to change the batteries

If your heating still isn't working, you can report a repair here.

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