If your meter box is broken, you should get in touch with us as soon as possible so that we can arrange for it to be replaced.

If your meter box isn't broken, but you're having problems with your energy supply meter, you need to call your supplier. If you're not sure who your supplier is, you can try calling one of the numbers or visiting one of the websites below to find out.

Gas

Use this handy Find My Supplier tool to search for your postcode online, or try calling 0870 608 1524.

Electricity

Use this handy tool from the Energy Networks Association to search for your postcode online, or try calling 0845 601 2989.