Occasionally payments can take a while to go through and customers pay their rent twice by accident.
If you think this has happened to you, just contact us and we’ll send you a refund form. We can then arrange for this to be refunded to you.
Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.
Please contact us by live chat or phoning 0800 3586025 to report an emergency only.
We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.
Occasionally payments can take a while to go through and customers pay their rent twice by accident.
If you think this has happened to you, just contact us and we’ll send you a refund form. We can then arrange for this to be refunded to you.
Do you still need help? Contact Us