Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.
Please contact us by live chat or phoning 0800 3586025 to report an emergency only.
We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.
If you're not sure if you've got any repairs booked or other visits from us arranged, you may be able to check this on your customer portal account.
You should also have been provided with a time slot for when we'll be visiting you.
If you can't see anything on your account and are still unsure, get in touch with us and we'll take a look for you.
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