Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.
Please contact us by live chat or phoning 0800 3586025 to report an emergency only.
We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.
You can change your email address in your account details once you've logged in.
Look for the section with the heading My Contacts and click on the small pencil icon in the top right of the section to edit your details. Then you can find your current email address and change it to your new one.
If you're having any trouble getting into your account, try the steps listed here.
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