Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

Man on mobility scooter

Charging mobility scooters

We know how important being independent is. If you have limited mobility, a mobility scooter can help increase your independence.

However, there are fire risks associated with mobility scooters, which means it’s important to have suitable storage and charging facilities to make sure you and your neighbours are safe.

If you have a mobility scooter, you must make sure that you are charging and storing it safely. This short video shows why this is so important.

Mobility scooters must not be stored in a communal area, and you must have a dedicated plug to charge it. We have schemes available to help you store and charge your scooter. Get in touch for more information about this.

If you’re thinking of getting a scooter, it’s important that you speak to your housing officer or sheltered housing advisor first, so we can make sure there is somewhere for it to be stored and charged without blocking fire exits or causing a fire risk.