Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

I need an adaptation for a disability

We're able to help by installing minor adaptations to your home free of charge to make it more accessible for you, such as grab rails or additional sockets for medical equipment.

If you need a major change to your home, such as a stair lift or a ramp, then you need to get in touch with your local authority to request an occupational therapist assessment. We've got more information about this process here.

Once you've had a major adaptation fitted to your home, it's important to get in touch with us and let us know as we may be able to help maintain it for you.

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