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Help and FAQs

Got a question? We've put together some frequently asked questions that you may have, about your home, to help you.

Frequently asked questions

How to guides

We've put together some short videos to show you how to do some simple tasks around your home.

Isolating the water supply to your home

Isolating the water supply to your kitchen sink

Isolating the water supply in your bathroom

How to change a light bulb

How to change a fluorescent tube and starter motor

How to wire a plug top

Reducing damp and mould

How to clean an extractor fan

How to tell the difference between mains and battery smoke alarms

How to perform a trip test

How to reset a breaker

How to change a light bulb in a sealed light

How to repressurise your boiler

How to unblock your bath, basin or sink

How to isolate your water supply

How to bleed your radiators

How to unblock your toilet

How to flush a toilet with a broken flush

How to deal with a suspected gas leak

Can't find the information you need?

Please get in touch, we'll be happy to help.