[{"question":"How do I dispose of unwanted items?","answer":"

As a resident it is your responsibility to remove your waste. If you have bulky items you can contact your local council, as many offer a removal service for a charge.

If you require more information from the local councils visit:

"},{"question":"When will my kitchen and/or bathroom be replaced?","answer":"

If you think your kitchen and/or bathroom needs renewing please call our planned maintenance department on 01305 214052 or 01305 216156.
We will then be able to tell you if you are already on the planned programme or we can arrange an inspection on the kitchen and/or bathroom.

"},{"question":"My furniture/property has been damaged, who will replace it?","answer":"

As the property belongs to Magna, we have building insurance to cover the structure. However, the contents inside the property are not covered by this. To protect your belongings you need to have contents insurance.

If your belongings are damaged due to an incident caused by a wear and tear fault, you need to claim through your contents insurance.

If your belongings are damaged due to negligence on Magna’s part then we will cover the cost of the belongings, following an enquiry.

"},{"question":"I don't know my energy supplier, how do I find out?","answer":"

If you aren't sure who your energy supplier is, contact:

Gas
0870 608 1524

Electricity
0845 601 2989

"},{"question":"My gas/electric meter isn't working, who can fix it?","answer":"

If you are having problems with your energy supply meter you need to call your supplier, contact:

Gas
0870 608 1524

Electricity
0845 601 2989

"},{"question":"What do I do if I smell gas?","answer":"

If you can smell gas or suspect emissions of carbon monoxide you need to contact National Grid Distribution on 0800 111 999.

Once the engineer has attended and found the fault, please contact the repairs call centre on 0800 358 6025 and we will send an engineer to fix the problem.

"},{"question":"What repairs am I responsible for?","answer":"

Here is a list of repairs that generally our customers are responsible for: Your repair responsibilities

"},{"question":"When am I due new doors or windows?","answer":"

If you think your doors and/or windows need renewing please call asset management on 01305 214033.

We will then be able to tell you if you are already on the planned programme or we can arrange an inspection on your doors and/or windows.

"},{"question":"I have no instructions for my heating system, do you have copies?","answer":"

All customers are given a copy of the instructions for their heating when they first move in. If you don’t have a copy the easiest way to get one is to put the heating system make and model into an internet search engine to find the instructions.

If you cant find them online don’t worry. Contact asset management on 01305 214034 and they will help you.

"},{"question":"Who is responsible for pests?","answer":"

If you see pests within Magna communal areas please contact the repairs call centre on 0800 358 6025 and we will arrange treatment.
If you see pests within your home it is your responsibility to arrange and pay for the treatment. The exceptions to this is when the pests are in the cavity and structure, in these cases Magna will arrange the treatment.

When treatment has been carried out Magna can then attend to fill any holes, if necessary.

Pest treatment services in Dorset
http://www.dorsetforyou.com/pest-control
Tel: 01305 251010

Pest treatment services in Devon
https://eastdevon.gov.uk/environmental-health-and-wellbeing/pest-control/book-a-pest-control-treatment/

Pest treatment services in Somerset

"},{"question":"When am I due new doors or windows?","answer":"

If you think your doors and/or windows need renewing please call our technical services department on 01305 214033.

We will then be able to tell you if you are already on the planned programme or we can arrange an inspection on the doors and/or windows.

"},{"question":"What do I do if I find suspected asbestos?","answer":"

If you think you have asbestos in your property you must contact our repairs call centre on 0800 358 6025 and you must not disturb the area.

"},{"question":"Who do I claim compensation from, for wasted water following a leak?","answer":"

If you have had a leak from the toilet cistern or a tap and your bill is higher than normal you may be able to apply for a leak allowance from your supplier. To apply for this please contact your supplier.

"},{"question":"I’m elderly and/or disabled, and unable to change my lightbulb. Can you help?","answer":"

If you are in a general needs property and you are unable to change a lightbulb and a battery in the smoke detector, you may be able to get help from your local council as many have a handy van service. These services are at a subsidised rate, but you will be charged for the service.

If you are in a sheltered property and you are unable to change a lightbulb and a battery in the smoke detector, please call our repairs call centre on 0800 358 6025. We can then get a caretaker to you as soon as possible.

"},{"question":"Where is my stoptap?","answer":"

The most common places for your internal stoptap to be located is either under the kitchen sink or in the airing cupboard. However, if you live in a flat you may not have an internal stoptap as it could be a shared stoptap with the block. If this is the case the stoptap will be external and can be located by calling your supplier.

"},{"question":"My garden is overgrown, can you cut it for me?","answer":"

We don't offer a service to maintain personal gardens but we do have gardening kits to hire for a maximum of 6 months. These kits include a hand mower, spade, fork, trowel and secateurs. If you would like to hire this kit please contact 01305 216109.

We also have a chargeable, but subsidised, gardener/handyperson service for our customers. Contact 0800 9996130 and we will arrange someone to help.

"},{"question":"Who is responsible for tree works and maintenance?","answer":"

If the tree is within the communal areas Magna are responsible for all works and maintenance required.

If the tree is within your garden boundary you are responsible for all works and maintenance required. If you are unable to contact a contractor we can arrange for the works to be done through our tree surgeon and the cost of the works will be recharged to you.

If works to a tree are required and there is imminent risk we will arrange for the works to be carried out and the cost of the works will be recharged to yourself.

"},{"question":"What are your appointment slots?","answer":"

We have four appointment slots for our repair works, these appointments are;

8am – 12.30pm

9.30am – 2.30pm,

12pm – 5pm

8am – 5pm.

"}]

Help and FAQs

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