Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

My children are leaving school, will this affect my benefits?

How this affects you will depend on what your child intends to do once they leave school, and whether they choose to go into what's classed as advanced or non-advanced education or training.

There's lots of different things this can have an impact on, such as child tax credit and housing benefit. You can learn more by visiting our tips and advice page.

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