Checking your smoke detector

Our customers' safety is our top priority. We regularly carry out safety checks in our customers’ homes, such as gas, electrical and fire doors, to make sure everything is in working order to keep you and your home safe.

As a minimum, you should have a smoke detector in every hallway and on every landing in your home. You should also havea carbon monoxide detector near any fuel-burning appliances such as your boiler or a log burner.

Our regular safety checks help us to make sure that you’re safe in your home, but we need your help too - we ask that you check and test your smoke detectors every month to make sure they’re always working properly. If your smoke detector is battery operated, check that the batteries are working and not damaged, and replace them when necessary.

If you’re not sure how to check and test your smoke detector, watch our helpful video to the right which explains the difference between mains and battery-operated smoke detectors and how to test that they’re working.

If you’ve tested your smoke detectors and they’re not working as they should, or if they’re damaged or missing, let us know as soon as possible and we'll come and repair or replace them for you.

Report a repair

You can let us know by reporting a repair and choosing the right option for your type of smoke detector, whether it’s mains or battery-operated. We try to fix these the same day.

If you notice your smoke detector has a fault on a weekday after 4pm or at the weekend, you should contact us immediately using our emergency out-of-hours number on 0800 358 6025, otherwise we won’t be able to come and fix it for you until the next working day.

You can find this option quickly by searching for smoke once you’re on the report a repair page.

How to search for a repair category

In the box highlighted on the left, type in smoke and the category relating to smoke detectors will pop up.

Alternatively, you can find this by looking in the Heating & electrics category, choosing Electricity and then choosing Fans and smoke detectors.