If you’re not sure how to check over and test your smoke detector, you can watch our helpful video to the right which explains the difference between mains and battery-operated smoke detectors and how you can test that they’re working.
If you’ve tested your smoke detectors and they’re not working as they should, they’re damaged, or they’re missing, you need to let us know as soon as possible and we will come and repair or replace them for you.
You can let us know by reporting a repair and choosing the right option for your type of smoke detector, whether it’s mains or battery-operated. We try to fix these the same day.
If you notice your smoke detector has a fault on a weekday after 4pm or at the weekend, you should contact us immediately using our emergency out-of-hours number on 0800 358 6025, otherwise we won’t be able to come and fix it for you until the next working day.
You can find this option quickly by searching for smoke once you’re on the report a repair page.
How to search for a repair category
In the box highlighted on the left, type in smoke and the category relating to smoke detectors will pop up.
Alternatively, you can find this by looking in the Heating & electrics category, choosing Electricity and then choosing Fans and smoke detectors.