Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

My account Make a payment View my account
Help centre
Search

I don't know my energy/water supplier, how do I find out?

If you aren't sure who your energy or water supplier is, call the numbers or use the websites below:

Gas

Call 0870 608 1524 or visit this website.

Electricity

Call 0845 601 2989 or visit this website.

Water

Visit this website.

Did you find this information useful?

Your feedback will be submited upon pressing the button

thumbs up
/
thumbs down

Thank you for your feedback

Do you still need help? Contact Us