Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

What do I do if I smell gas?

If you can smell gas or suspect emissions of carbon monoxide you need to contact National Grid Distribution on 0800 111 999.

Once the engineer has attended and found the fault, please contact us and we will send an engineer to fix the problem.

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