Fire safety

We do our best to keep your homes safe from fire – but we need your help.

  • Never leave candles or cooking unattended.
  • Make sure cigarettes are properly extinguished.
  • If you have smoke alarms, test them weekly, and replace batteries when necessary.
  • Make sure you know what to do if you do have a fire. Have an escape route planned.
  • Keep your escape routes clear.
  • If there is anything that might prevent you escaping, please contact your housing officer for advice.

Fire safety in communal areas

You must keep all communal areas clear - we have fire safety notices that tell you what is allowed in communal areas and what is not allowed.

The stairways are the escape routes, and must be kept completely clear. Fire doors must be kept closed, not propped open.

We maintain these areas weekly but please report any piles of rubbish or other items to your housing officer immediately. You can call us on 01305 216060.

Fire doors

Does your front and back door meet with fire regulations? If not, and you're a leaseholder, you could be in breach of your lease as well as putting your friends, family and neighbours at risk.

Your front and back doors should have a fire resistance of at least 30 minutes with a smoke seal fitted. This would allow you more time to escape a building and help to reduce the time a fire takes to spread.

What to do in an emergency (flats)

If there is a fire is in your block of flats there are two different actions you might take: stay where you are or evacuate the block with other residents.

If you evacuate (get out) please shut doors behind you if possible (to stop the spread of fire) and then call the fire service once you are out of the building.

There are notices in each block to tell you what we advise you to do for the building you live in. Please call the home ownership team IMMEDIATELY on 01305 216153 if you are not sure what to do if there is a fire where you live.

Mobility scooters

You must not store or charge your scooter in communal areas of the building where you live. ?If you have a mobility scooter, you must use a dedicated charging point within a room fitted with smoke detection and 30 minutes of fire resistance. This short video shows what can happen if your scooter catches fire whilst charging.

Any further advice

If your fire alarm / smoke detectors sound, get everyone out of the property. Close the doors (to stop the spread of fire) and call the fire service.

If you are worried about getting out of your property in time (for example, if you have mobility problems) please let us know by calling us on 01305 216060. You can also call us if you are concerned about a vulnerable neighbour.

Do you have medical oxygen in your home? Please let us know, so we can inform the fire service.

Free fire safety advice

The fire service offers free 'safe and well' visits. If you would like them to visit your home, contact Dorset and Wiltshire Fire and Rescue Service on 0800 038 2323 or book online at

Any other concerns?

We take the risk of fire very seriously. If you have any concerns at all about fire safety in your home, please contact your housing officer on 01305 216060 or a member of our asset management team on 01305 214009.

Have you checked your smoke alarms?

Smoke alarms save lives, but only when they are working properly.