Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

Can I have a mobility scooter?

We know how important being independent is. If you have limited mobility, having a mobility scooter can help to increase your independence to get around without having to rely on others.

However, there are also fire risks associated with mobility scooters which means it’s important that where you live has adequate storage and charging facilities to make sure you and your neighbours are safe.

If you’re thinking of getting a scooter, it’s important that you discuss this with your housing officer or sheltered housing advisor before you purchase one, so we can make sure there is somewhere for it to be stored and charged without blocking fire exits or causing a fire risk.

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