Our individual service standards
We've put together what you can expect from us for each service we provide.
Our customers
Our customers are:
- People who rent a home from us.
- People who buy homes from us.
- People who live in our sheltered homes.
- People who receive specialist support services.
- People we work within our local communities.
Measuring our success
We've ambitious plans and we need to be able to measure our success and understand how we are improving both our customer experience and our services.
We’ll be measuring performance based on our agreed objectives and we’ll have more timely and effective reporting so we can be more aware of how we are doing and make changes quickly based on customer feedback.
Our customer service standards show clearly what levels of service our customers can expect. This will important to improve and maintain high levels of satisfaction with our services and to show our customers how we’re doing.