Customers who receive Universal Credit must report any change of how much rent they're paying on their journal on the day the change takes place.
You can log into your Universal Credit account on the government's website here.
- For customers who are charged a monthly rent this will be 1 April
- For customers charged weekly but do not have rent-free weeks the change will be 3 April
- For customers who are charged weekly and who have rent-free weeks this will be 10 April
If you're not sure about something, please get in touch with us.
