Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

My rent is increasing and I get Universal Credit. What do I need to do?

Customers who receive Universal Credit must report any change of how much rent they're paying on their journal on the day the change takes place.

You can log into your Universal Credit account on the government's website here.

  • For customers who are charged a monthly rent this will be 1 April
  • For customers charged weekly but do not have rent-free weeks the change will be 3 April
  • For customers who are charged weekly and who have rent-free weeks this will be 10 April

If you're not sure about something, please get in touch with us.

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