Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

My home has flooded, what do I do?

If you have been hit with a severe flood, please call us on 0800 358 6025 straight away.

It's very important that you call us on the number above to report a flood instead of contacting us by email or other methods. This is the quickest way for us to get help out to you in an emergency.

The safety of our customers is our number one priority, and we'll always respond as quickly as possible when severe flooding puts you or your home at risk.

We have some other useful help centre articles about flooding here:

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