Our policies
![Gender pay gap data for Magna Housing Limited](https://s3.eu-west-1.amazonaws.com/magna2020/images/stock/apprentice-images/stock-apprenticeship-construction-2.jpg)
Gender pay gap data for Magna Housing Limited
Every year we publish our latest gender pay gap information.
See more![Modern slavery and human trafficking statement for the financial year 2022/2023](https://s3.eu-west-1.amazonaws.com/magna2020/images/stock/non-people-images/stock-flats.jpg)
Modern slavery and human trafficking statement for the financial year 2022/2023
This statement is made under Section 54 of the Modern Slavery Act 2015. The statement outlines the steps we have taken to target modern slavery in our organisation and in our supply chains during the financial year April 2022 to March 2023 as well as further actions we will take during 2023/24.
See more![Community safety policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/stock/money-commnity/stock-community-group.jpg)
Community safety policy
This policy outlines our approach to anti-social behaviour and hate incidents, including how we manage and resolve reports, as well as how we use CCTV.
See more![Equality, diversity and inclusion policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/stock/People-images/stock-family-on-sofa.jpg)
Equality, diversity and inclusion policy
This policy outlines our commitment to equality, diversity and inclusion at Magna. This policy applies to our colleagues, customers and anyone else with whom we interact.
See more![Competition and prize draw rules](https://s3.eu-west-1.amazonaws.com/magna2020/images/stock/People-images/stock-friends-toasting-3.jpg)
Competition and prize draw rules
Thinking of entering one of our competitions or prize draws? Read our standard rules for all competitions and prize draws.
See more![Our policy on executive board members](https://s3.eu-west-1.amazonaws.com/magna2020/images/stock/People-images/stock-people-gathering.jpg)
Our policy on executive board members
To comply with the NHF Code of Governance 2020 we have a policy on the role of executive board members.
See more![Customer and community engagement policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/headerImages/customer-and-community-engagement-policy-header.jpg)
Customer and community engagement policy
This policy outlines how we'll engage with our customers and communities, including things like gathering feedback and providing opportunities to help shape our services.
See more![Mobility scooter policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/headerImages/man-on-mobility-scooter.jpg)
Mobility scooter policy
We are committed to safe neighbourhoods and to keeping our customers safe in their homes. Our mobility scooter policy has been developed in line with the National Fire Chiefs Council (NFCC) mobility scooter guidance.
See more![Unacceptable customer behaviour policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/headerImages/pexels-monstera-7114345.jpg)
Unacceptable customer behaviour policy
This policy outlines our commitment to supporting colleagues subjected to unacceptable behaviour by customers and how we will respond.
See more![Tree management policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/headerImages/david-vig-qwHHOC2z5Xs-unsplash.jpg)
Tree management policy
Trees play an important part in enhancing our homes and communal areas, and our tree management policy sets out our responsibilities when it comes to managing and maintaining trees growing within these areas.
See more![Rent setting, service charges and sinking funds policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/headerImages/service-charge-policy-web-banner.jpg)
Rent setting, service charges and sinking funds policy
This policy outlines how our rent is calculated, set, and reviewed, and what service charges and sinking funds are, how we calculate and apply them, and our responsibilities surrounding them.
See more![Customer complaints policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/stock/money-commnity/stock-finance-woman-bills.jpg)
Customer complaints policy
This policy outlines how we ask customers to tell us when things have gone wrong, the ways in which we manage and resolve complaints, and when we'll pay compensation.
See more![Tenure policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/young-couple-moving-into-home.png)
Tenure policy
This policy outlines what types of tenancies we offer, what they mean for our customers, and other information relating to our tenancies.
See more![Empty homes and lettings policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/family-moving-home.png)
Empty homes and lettings policy
This policy outlines how we will let homes, what the eligibility criteria is, how we will advertise available homes, and other information relating to how we deal with lettings and empty homes.
See more![Tenancy fraud policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/headerImages/tenancy-fraud.jpg)
Tenancy fraud policy
This policy outlines how we prevent and detect tenancy fraud and what steps we take to deal with suspected or actual tenancy fraud.
See more![Whistle-blowing policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/headerImages/whistle-blowing-policy-header.png)
Whistle-blowing policy
This policy outlines how we deal with reports of serious problems within our organisation.
See more![Customer information policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/headerImages/customer-information-policy-web-banner.jpg)
Customer information policy
This policy outlines how we will operate in regards to making information available to our customers and communicating it effectively.
See more![Tenancy management policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/headerImages/tenancy-management-policy-header.jpg)
Tenancy management policy
This policy outlines how we will provide our tenancy management service in line with our responsibilities, and covers a number of key areas of tenancy management.
See more![Access and customer care policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/headerImages/access-and-customer-care-policy-header.jpg)
Access and customer care policy
This policy outlines what means we will provide to enable customers to get in touch with us and access our services.
See more![Repairs policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/headerImages/repairs-policy-header.jpg)
Repairs policy
This policy outlines how we will deliver repairs and explains what standards are applied to support the delivery of repairs.
See more![Aids and adaptations policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/headerImages/aids-and-adaptations-policy-header.jpg)
Aids and adaptations policy
This policy outlines how we will work with customers to assess their home and needs and install appropriate adaptations, advise, or make other arrangements if needed.
See more![Customer wellbeing and support policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/headerImages/customer-wellbeing-and-support-policy-listing.jpg)
Customer wellbeing and support policy
This policy outlines our responsibilities for keeping our customers and colleagues safe from domestic abuse, safeguarding children, and dealing with hoarding.
See more![Damp, condensation, and mould policy](https://s3.eu-west-1.amazonaws.com/magna2020/images/headerImages/damp-and-mould-policy-listing.jpg)
Damp, condensation, and mould policy
This policy outlines how we deal with the effects of damp, condensation and mould and how we aim to keep our customers safe.
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