Strategy and Policy

Gender pay gap data for Magna Housing Limited

Every year we publish our latest gender pay gap information.

Modern slavery and human trafficking statement for the financial year 2023/24

This statement is made under Section 54 of the Modern Slavery Act 2015. The statement outlines the steps we have taken to target modern slavery in our organisation and in our supply chains during the financial year April 2023 to March 2024 as well as further actions we will take during 2024/25.

Community safety policy

This policy outlines our approach to anti-social behaviour and hate incidents, including how we manage and resolve reports, as well as how we use CCTV.

Equality, diversity and inclusion policy

This policy outlines our commitment to equality, diversity and inclusion at Magna. This policy applies to our colleagues, customers and anyone else with whom we interact.

Competition and prize draw rules

Thinking of entering one of our competitions or prize draws? Read our standard rules for all competitions and prize draws.

Our policy on executive board members

To comply with the NHF Code of Governance 2020 we have a policy on the role of executive board members.

Customer and community engagement policy

This policy outlines how we'll engage with our customers and communities, including things like gathering feedback and providing opportunities to help shape our services.

Mobility scooter policy

We are committed to keeping our customers safe in their homes. Mobility scooters help to increase independence, but they can also be a fire risk. This policy aims to prevent injuries and minimise the risk of a fire.

Unacceptable customer behaviour policy

The safety of our customers and colleagues is always our main priority. This policy, supported by a procedure and training for colleagues, aims to help colleagues to deal with challenging and unacceptable behaviours, and to protect them from abuse.

Tree management policy

This policy explains our approach to managing tree maintenance, ensuring a safe environment. It includes regular inspections, compliance with legislation, and responsibilities for tree management for us and our customers.

Rent setting, service charges and sinking funds policy

This policy outlines how our rent is calculated, set, and reviewed, and what service charges and sinking funds are, how we calculate and apply them, and our responsibilities surrounding them.

Customer complaints policy

This policy outlines how we ask customers to tell us when things have gone wrong, the ways in which we manage and resolve complaints, and when we'll pay compensation.

Tenure policy

This policy outlines what types of tenancies we offer, what they mean for our customers, and other information relating to our tenancies.

Empty homes and lettings policy

This policy outlines how we will let homes, what the eligibility criteria is, how we will advertise available homes, and other information relating to how we deal with lettings and empty homes.

Tenancy fraud policy

This policy outlines how we prevent and detect tenancy fraud and what steps we take to deal with suspected or actual tenancy fraud.

Whistle-blowing policy

This policy outlines how we deal with reports of serious problems within our organisation.

Customer information policy

We are committed to transparency, fairness, and accountability in the way we provide information. This policy ensures that customers receive clear, accessible, and timely information about our services, performance, and decision-making.

Tenancy management policy

This policy outlines how we will provide our tenancy management service in line with our responsibilities, and covers a number of key areas of tenancy management.

Access and customer care policy

This policy outlines what means we will provide to enable customers to get in touch with us and access our services.

Repairs policy

This policy explains how we manage daily repair requests to ensure high- quality service, keeping homes safe and well-maintained. It connects with other maintenance activities like servicing and planned maintenance.

Aids and adaptations policy

We offer homes to be proud of with a choice of facilities and services that are tailored to individuals as their lives change. The safety of our customers is our main priority. Sometimes an adaptation or specialist equipment is needed to achieve this.

Customer wellbeing and support policy

This policy outlines our responsibilities for keeping our customers and colleagues safe from domestic abuse, safeguarding children, and dealing with hoarding.

Shared ownership sales policy

This policy outlines how our shared ownership homes are sold and financially assessed, some of the criteria shared owners need to meet to be eligible, and more.

Asbestos policy

At Magna, we are committed to ensuring the safety of our customers, colleagues and others who work with us. Our approach to managing the risk of asbestos safety is central to this commitment.

Electrical safety policy

We are committed to ensuring the safety of our customers, colleagues and others who work with us. Our approach to managing the risk of electrical safety is central to this commitment.

Gas, oil and solid fuel safety policy

Our approach to managing the risk of gas, oil and solid fuel safety is central to ensuring the safety of our customers, colleagues and others who work with us.

Legionella policy

The purpose of this policy is to set out the principles that shape our legionella safety standards and procedures.

Lift Policy

The purpose of this policy is to set out the principles that shape our lift safety standards and procedures.

Smoke and carbon monoxide detector policy

This policy sets out our approach to the provision, maintenance, repair and testing of smoke detectors, and to the provision of information and advice about fire safety and smoke detectors.

Fire safety policy

The purpose of this policy is to set out the principles that will shape our fire safety standards and procedures, ensuring that we meet, as a minimum, all legal and regulatory requirements in the way we design, construct, manage, service and maintain our homes.

Our policies

Gender pay gap data for Magna Housing Limited

Modern slavery and human trafficking statement for the financial year 2023/24

Community safety policy

Equality, diversity and inclusion policy

Competition and prize draw rules

Our policy on executive board members

Customer and community engagement policy

Mobility scooter policy

Unacceptable customer behaviour policy

Tree management policy

Rent setting, service charges and sinking funds policy

Customer complaints policy

Tenure policy

Empty homes and lettings policy

Tenancy fraud policy

Whistle-blowing policy

Customer information policy

Tenancy management policy

Access and customer care policy

Repairs policy

Aids and adaptations policy

Customer wellbeing and support policy

Shared ownership sales policy

Asbestos policy

Electrical safety policy

Gas, oil and solid fuel safety policy

Legionella policy

Lift Policy

Smoke and carbon monoxide detector policy

Fire safety policy