Our policies

Gender pay gap data for Magna Housing Limited

Gender pay gap data for Magna Housing Limited

Every year we publish our latest gender pay gap information.

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Modern slavery and human trafficking statement for the financial year 2022/2023

Modern slavery and human trafficking statement for the financial year 2022/2023

This statement is made under Section 54 of the Modern Slavery Act 2015. The statement outlines the steps we have taken to target modern slavery in our organisation and in our supply chains during the financial year April 2022 to March 2023 as well as further actions we will take during 2023/24.

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Community safety policy

Community safety policy

This policy outlines our approach to anti-social behaviour and hate incidents, including how we manage and resolve reports, as well as how we use CCTV.

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Equality, diversity and inclusion policy

Equality, diversity and inclusion policy

This policy outlines our commitment to equality, diversity and inclusion at Magna. This policy applies to our colleagues, customers and anyone else with whom we interact.

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Competition and prize draw rules

Competition and prize draw rules

Thinking of entering one of our competitions or prize draws? Read our standard rules for all competitions and prize draws.

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Our policy on executive board members

Our policy on executive board members

To comply with the NHF Code of Governance 2020 we have a policy on the role of executive board members.

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Customer and community engagement policy

Customer and community engagement policy

This policy outlines how we'll engage with our customers and communities, including things like gathering feedback and providing opportunities to help shape our services.

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Mobility scooter policy

Mobility scooter policy

We are committed to safe neighbourhoods and to keeping our customers safe in their homes. Our mobility scooter policy has been developed in line with the National Fire Chiefs Council (NFCC) mobility scooter guidance.

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Unacceptable customer behaviour policy

Unacceptable customer behaviour policy

We are committed to keeping our colleagues safe, and our unacceptable customer behaviour policy sets out clearly the behaviour and unreasonable demands which we find unacceptable.

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Tree management policy

Tree management policy

Trees play an important part in enhancing our homes and communal areas, and our tree management policy sets out our responsibilities when it comes to managing and maintaining trees growing within these areas.

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Rent setting, service charges and sinking funds policy

Rent setting, service charges and sinking funds policy

This policy outlines how our rent is calculated, set, and reviewed, and what service charges and sinking funds are, how we calculate and apply them, and our responsibilities surrounding them.

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Customer complaints policy

Customer complaints policy

This policy outlines how we ask customers to tell us when things have gone wrong, the ways in which we manage and resolve complaints, and when we'll pay compensation.

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Tenure policy

Tenure policy

This policy outlines what types of tenancies we offer, what they mean for our customers, and other information relating to our tenancies.

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Empty homes and lettings policy

Empty homes and lettings policy

This policy outlines how we will let homes, what the eligibility criteria is, how we will advertise available homes, and other information relating to how we deal with lettings and empty homes.

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Tenancy fraud policy

Tenancy fraud policy

This policy outlines how we prevent and detect tenancy fraud and what steps we take to deal with suspected or actual tenancy fraud.

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Whistle-blowing policy

Whistle-blowing policy

This policy outlines how we deal with reports of serious problems within our organisation.

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Customer information policy

Customer information policy

This policy outlines how we will operate in regards to making information available to our customers and communicating it effectively.

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Tenancy management policy

Tenancy management policy

This policy outlines how we will provide our tenancy management service in line with our responsibilities, and covers a number of key areas of tenancy management.

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Access and customer care policy

Access and customer care policy

This policy outlines what means we will provide to enable customers to get in touch with us and access our services.

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Repairs policy

Repairs policy

This policy outlines how we will deliver repairs and explains what standards are applied to support the delivery of repairs.

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Aids and adaptations policy

Aids and adaptations policy

This policy outlines how we will work with customers to assess their home and needs and install appropriate adaptations, advise, or make other arrangements if needed.

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Customer wellbeing and support policy

Customer wellbeing and support policy

This policy outlines our responsibilities for keeping our customers and colleagues safe from domestic abuse, safeguarding children, and dealing with hoarding.

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Damp, condensation, and mould policy

Damp, condensation, and mould policy

This policy outlines how we deal with the effects of damp, condensation and mould and how we aim to keep our customers safe.

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