Strategy and Policy

Gender pay gap data for Magna Housing Limited

Every year we publish our latest gender pay gap information.

Modern slavery and human trafficking statement for the financial year 2022/2023

This statement is made under Section 54 of the Modern Slavery Act 2015. The statement outlines the steps we have taken to target modern slavery in our organisation and in our supply chains during the financial year April 2022 to March 2023 as well as further actions we will take during 2023/24.

Community safety policy

This policy outlines our approach to anti-social behaviour and hate incidents, including how we manage and resolve reports, as well as how we use CCTV.

Equality, diversity and inclusion

This policy outlines our commitment to equality, diversity and inclusion at Magna. This policy applies to our colleagues, customers and anyone else with whom we interact.

Safeguarding children and adults at risk

We believe that it is always unacceptable for a child or adult at risk to experience abuse of any kind and recognise our responsibilities to safeguard the welfare of all children and adults at risk, by a commitment to practice which protects them.

Competition and prize draw rules

Thinking of entering one of our competitions or prize draws? Read our standard rules for all competitions and prize draws.

Our policy on executive board members

To comply with the NHF Code of Governance 2020 we have a policy on the role of executive board members.

Customer and community engagement policy

This policy outlines how we'll engage with our customers and communities, including things like gathering feedback and providing opportunities to help shape our services.

Mobility scooter policy

We are committed to safe neighbourhoods and to keeping our customers safe in their homes. Our mobility scooter policy has been developed in line with the National Fire Chiefs Council (NFCC) mobility scooter guidance.

Unacceptable customer behaviour policy

We are committed to keeping our colleagues safe, and our unacceptable customer behaviour policy sets out clearly the behaviour and unreasonable demands which we find unacceptable.

Tree management policy

Trees play an important part in enhancing our homes and communal areas, and our tree management policy sets out our responsibilities when it comes to managing and maintaining trees growing within these areas.

Rent setting policy

Our rent setting policy clearly sets out clearly for customers how our rent is calculated, set, and reviewed, as well as certain exemptions from the Rent Standard.

Service charge and sinking fund policy

This policy outlines what service charges and sinking funds are, how we calculate and apply them, and our responsibilities surrounding them.

Formal complaints policy

This policy outlines how we ask customers to tell us when things have gone wrong, and the ways in which we manage and resolve complaints.

Tenure policy

This policy outlines what types of tenancies we offer, what they mean for our customers, and other information relating to our tenancies.

Lettings policy

This policy outlines how we will let homes, what the eligibility criteria is, how we will advertise available homes, and other information relating to how we deal with lettings.

Tenancy fraud policy

This policy outlines how we prevent and detect tenancy fraud and what steps we take to deal with suspected or actual tenancy fraud.

Domestic abuse policy

This policy outlines what we class as domestic abuse, how we deal with it and how we'll support customers and colleagues who are experiencing it.

Whistle-blowing policy

This policy outlines how we deal with reports of serious problems within our organisation.

Customer information policy

This policy outlines how we will operate in regards to making information available to our customers and communicating it effectively.

Tenancy management policy

This policy outlines how we will provide our tenancy management service in line with our responsibilities, and covers a number of key areas of tenancy management.

Access and customer care policy

This policy outlines what means we will provide to enable customers to get in touch with us and access our services.

Repairs policy

This policy outlines how we will deliver repairs and explains what standards are applied to support the delivery of repairs.

Aids and adaptations policy

This policy outlines how we will work with customers to assess their home and needs and install appropriate adaptations, advise, or make other arrangements if needed.

Our policies

Gender pay gap data for Magna Housing Limited

Modern slavery and human trafficking statement for the financial year 2022/2023

Community safety policy

Equality, diversity and inclusion

Safeguarding children and adults at risk

Competition and prize draw rules

Our policy on executive board members

Customer and community engagement policy

Mobility scooter policy

Unacceptable customer behaviour policy

Tree management policy

Rent setting policy

Service charge and sinking fund policy

Formal complaints policy

Tenure policy

Lettings policy

Tenancy fraud policy

Domestic abuse policy

Whistle-blowing policy

Customer information policy

Tenancy management policy

Access and customer care policy

Repairs policy

Aids and adaptations policy