Rent
Your rent mainly covers the use and occupation of your home, and some of the communal areas around your home. However, there are lots of services we offer which are also funded by your rent which may benefit you directly or indirectly.
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Damp, condensation and mould
Learn what causes damp and mould to appear in your home and how you can prevent it. Report any damp and mould issues in your home here.
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Anti-social behaviour and nuisance
We are committed to fair treatment for all, and believe that everyone must be given an equal chance to live, work and learn free from discrimination, prejudice and harassment.
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Complaints
We want to give you the best service that we can and to ensure everyone is treated fairly and efficiently. We have a customer service standard which says what you can expect from us.
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Pets
Lots of people like to have pets, but it’s important that pet owners are responsible for them.
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Get involved
We want to give all our customers the opportunity to influence how our services are delivered, so we offer different ways for you to engage with us. If you want to make a positive difference, get involved!
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Parking, garages, abandoned vehicles and vehicle repairs
Most homes have parking available, whether it is on a drive, communal areas, designated spaces, or on the highway.
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In and around your home
Information for homeowners about rubbish, pets, satellite dishes and other things in and around your home
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Changing your tenancy
You may have a sole tenancy or a joint tenancy. This page explains how you can change your tenancy, either from a sole tenancy to a joint tenancy or from a joint tenancy to a sole tenancy. It also explains when and how a sole tenancy can be assigned.
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Repossession and eviction
We will only take legal action to evict tenants or licence holders after all reasonable methods of obtaining adherence to the occupancy agreement have failed, as set out in the repossession and eviction policy and the eviction procedure. Eviction is used only as a last resort and is subject to the authority of senior members of staff.
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Do I need insurance on my property?
For the majority of properties, we are responsible for insuring the structure of your home against major risks such as fire, flood, subsidence and storm damage. Insurance does not cover the cost of replacing elements that are damaged as a result of ‘wear and tear’ or your contents.
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Help with hoarding
If you're struggling with a hoarding condition, we may be able to support you to help keep your home safe.
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Thinking of making an improvement or alteration
We want you to be happy in your home and are pleased if there are things you think you can do to improve it, however, you do have to ask our permission to make any alterations to your home.
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Help with decorating your home
Magna customers can benefit from decoration vouchers which can be redeemed in any Dulux Decorator Centre stores across the country. As part of this scheme, you are entitled to great discounts averaging 28% off paint, wall coverings and decorating accessories. You are also entitled to free delivery.
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Waste disposal and recycling
We deal with large amounts of hazardous and non hazardous waste each year. The law means we have to separate waste into categories before we can dispose of, or recycle, it, which costs us lots of money every year.
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Money matters service
Our money matters advisers will give you information, advice and help with claiming benefits, reducing household costs, opening bank accounts and helping with debt problems. We want to make sure you are receiving the maximum income you’re entitled to, to enable you to pay your rent and keep the roof over your head secure.
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