Estate services

We know that part of what makes your home great extends to outside of your front door. Our estate services team are responsible for the management and maintenance for several services on communal areas that are shared by more than one home.

Services include:

• Caretaking
• Cleaning
• Grounds maintenance
• Gutter clearance
• Sewage plant maintenance
• Tree management
• Window cleaning

The work we do helps to ensure that the areas around your homes, both internally and externally, are attractive, well maintained, safe and secure. The work may be carried out by Magna colleagues or by one of our approved contractors.

We use our Estate Services Photo guide as a tool to regularly assess our standards, and you can too. We aim to maintain areas to a grade A/B standard, however if you find that an area has fallen to a C/D then we will prioritise our work to bring them back up to the desired standard.

Most of these services are service chargeable, so if you benefit from or have access to a communal area, then you are likely to contribute to the maintenance.

We care about what you think so will occasionally send you satisfaction surveys so we know what we do well and where we can improve.

You don’t have to wait for a survey though. If you want to give us some feedback, please contact us.