Publications

Take a look through our current publications.

Tenant handbook

Welcome to your tenant handbook. We hope you will find this information helpful.

Read the Tenant Handbook

Homeowners handbook

Your homeowners handbook contains useful information about your home and responsibilities.

Homeowners handbook

Healthy Home Handbook

Your guide to condensation, damp and mould.

Read the guide

Annual complaints report

Our complaints handling report includes information on the amount and type of complaints we received and dealt with, along with service improvements made as a result of lessons learnt and a response to the report from our governing body.

Opendoor

Opendoor is produced for all Magna customers and aims to keep you informed about housing issues and community news.

Our Adding Value Report

Our adding value report shows some examples of how we have added value to the lives of our customers, through our services, through our colleagues and through our customer-focused approach.

Our environmental, social and governance report

Our ESG report is part of our commitment to being a sustainable housing association.

Our Customer Annual Report

Our Customer Annual Report focuses on the services we provide and how we've performed.