Independence when you want it, help when you need it.

In this video, we talk to our experienced colleagues, Karen and Katie, for an overview on what the Lifeline service is and what it can offer you.

We also visit Janet, one of our Lifeline customers, to find out how she likes the service. Give it a watch to learn more about the service.

Anyone can use the service, not just people in Magna homes.

Our Lifeline service is available for anyone living in West Somerset, whether you live in a Magna home or not.

A Lifeline is a small unit that runs off a Global System for Mobile Communication (GSM) signal and it’s used to raise an alarm. At the touch of a button friends or family can be alerted 24 hours a day, 7 days a week, offering peace of mind and reassurance.

Installation is £30, with an ongoing monthly charge. The unit can be installed at a time convenient for you and you'll be given a pendant, which can be worn around your wrist or neck. When this is activated it will connect to the 24-hour emergency call centre.

How it works

Our 24-hour emergency call centre is automatically contacted when you press your pendant. When your call has been received, it will be answered by an operator. If the operator gets no response from you, they will try to reach you on the phone, after which, if there is still no response, they’ll call your contacts, or if necessary, the emergency services.

We also recommend our customers have a key safe fitted outside your home to enable quick access in an emergency.

Lifeline Extras

We have additional items listed below that may help you and can be tailored to your needs, working with what you already have in place.

It's important to make sure that any technology you choose works for you and promotes your independence. Our Lifeline Extras offer value for money and are competitively priced and our service is tailored to your needs.

Fall detector

This clever detector is worn around the wrist. It senses the impact and angle of a fall and raises an immediate response from the 24-hour emergency call centre.

Wireless smoke detector

As with a standard smoke detector, this senses smoke in your home and raises an instant alarm. Unlike conventional detectors though, this wireless device raises the alarm through your Lifeline unit to the 24-hour emergency call centre, alerting us of potential fires.