Adding value and achieving value for money is something we consider all the time - what we need to do to achieve it, and assessing initiatives against it - it’s central to the delivery of our strategic objectives.
Customer experience is at the heart of our strategy, and it’s therefore important to us that what we do adds value for our customers.
We’ve created a report which shows some examples of how we added value to the lives of our customers in 2021/22, through our services, our colleagues and our customer-focused approach.
Some key highlights:
2021/22 saw the largest handover of new homes since we restarted developing, including our first three factory-built homes, with 100% of customers satisfied with the quality of their new home.
We invested £19.5 million into our existing homes last year – providing planned and responsive repairs to keep our homes safe and to a high standard.
In a time when many are struggling financially, we helped our customers access £1.46 million in welfare benefits, with 547 customers receiving dedicated support from our money matters team.
We also helped the local community, by donating to local food banks and providing funding to local charities and groups.
Read the full adding value report to find out more.