If something major has broken or been damaged where there's a serious, immediate risk to your health and safety or the security of your home, we'd class this as an emergency requiring a priority repair. We'd always recommend that you call us as soon as possible to let us know on 0800 358 6025.
Some examples of a priority repair would be a complete loss of your electric or water supply, flood or accident damage, or if your only toilet is blocked.
We'll always carry out priority repairs before we arrange other repairs, and will try to get out to you as soon as possible. You can learn more about what we class as a priority repair here.