Keeping our customers and our colleagues safe is our number one priority, and we’ve dealt with over 90 cases of anti-social behaviour (ASB) that has been reported to us since April 2023.

For the 16 Days of Activism campaign, we’d like to share a bit more about the work that we do to keep customers safe in our communities.

ASB can vary from things like nuisance or annoyance, to issues such as harassment or violence. We’re committed to fair treatment for all, and our customer and community support team works hard to make sure we do our best to resolve cases of ASB.

We also have a robust unacceptable customer behaviour policy which sets out how we respond to abusive behaviour towards our colleagues. We follow this in line with our community safety policy to make sure our colleagues can work safely and free from abuse.

Christine Boland, Head of Customer & Community Support at Magna, said: “In the last 12 months, our team has strengthened working relationships with community safety partnerships across the South West. They have also undertaken advanced safeguarding practitioner qualifications, led a county-wide housing safeguarding network In Dorset and increased the amount of target-hardening works as part of their partnership working with specialist domestic abuse agencies.

“It’s a sad fact of life that this is necessary, but we have an important role to play in recognising and reporting abuse and supporting our customers and we are committed to investing in training and practical support in this area so that everyone can live safely.”

We’re proud to have a passionate team who are dedicated to making sure our customers can live safely in their homes.