Case file folder and introduction
New tenancy visit form
Works order form re window repair
The Magna Way Visiting Customers at Home
Email 1 from Mrs Tranter
Customer record
Surveys and Works Inspections Procedure
Raising a Repair Order Including Variation within Aspire CRM Procedure
Teams chat
Screenshot of policies on The Hub
Text message to Mrs Tranter
Email 2 from Mrs Tranter
Damp and mould inspection report
Training records from HR
Email 3 from Mrs Tranter
Response 1 to Mrs Tranter from complaints
Customer Complaints Policy
Tone of Voice Guidelines
Internal email from assets to repairs
Email 4 from Mrs Tranter
Facebook post
Telephone call with Mrs Tranter
Response 2 to Mrs Tranter
Recent news headlines
Mould images
Internal email from estates to repairs
Magna values
Repairs Policy
