Services affected by Microsoft outage

Some of our contact channels are currently affected by a global Microsoft outage. Emails and online forms are not working. Our portal is unaffected.

Please contact us by live chat or phoning 0800 3586025 to report an emergency only.

We are working to understand the extent of the impact. Please be aware that there may be delays in providing services to you during this time. We will prioritise any emergency repairs and support. Thank you for your patience.

Grounds maintenance group photo

Estate services

We know that part of what makes your home great extends to outside of your front door. Our estate services team are responsible for the management and maintenance for several services on communal areas that are shared by more than one home.

Services include:

  • Caretaking
  • Cleaning
  • Grounds maintenance
  • Gutter clearance
  • Sewage plant maintenance
  • Tree management
  • Window cleaning

The work we do helps to ensure that the areas around your homes, both internally and externally, are attractive, well-maintained, safe and secure. The work may be carried out by Magna colleagues or by one of our approved contractors.

Most of these services are service chargeable, so if you benefit from or have access to a communal area, then you are likely to contribute to the maintenance.

We care about what you think so will occasionally send you satisfaction surveys so we know what we do well and where we can improve.

You don’t have to wait for a survey though. If you want to give us some feedback, please contact us.