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Money & Benefits

This section explains briefly what benefit options are open to you, to help pay your rent, and how you can claim them.

More information is available from the Department of Work and Pensions, the Citizens Advice Bureau and other agencies.

You can also contact our money matters team for more information.


Money matters service

Money matters service

Our money matters advisers will give you information, advice and help with claiming benefits, reducing household costs, opening bank accounts and helping with debt problems. We want to make sure you are receiving the maximum income you’re entitled to, to enable you to pay your rent and keep the roof over your head secure.

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Under occupation

Under occupation

Rules on 'under occupancy' mean that if you are of 'working age' your housing benefit or universal credit housing costs will be reduced if you are deemed to be living in a property larger than your needs.

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Universal credit

Universal credit

Universal credit is a benefit for working age people, that has been introduced by the government. It has replaced employment and support allowance (income related), jobseekers allowance (income based), income support, child tax credit, working tax credit and housing benefit.

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Bank accounts and Credit Unions

Bank accounts and Credit Unions

With changes to the way that benefits are paid, people are increasingly being asked to provide bank accounts for their universal credit and other benefit payments to be paid in to: we appreciate that some of our customers might find this difficult due to the identification needed by some banks.

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Home Moves Incentive Scheme

Home Moves Incentive Scheme

If you're wanting to move to a smaller home, you may be eligible for the Home Moves Incentive Scheme.

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Housing Benefit

Housing Benefit

Housing Benefit is a means tested benefit that helps towards payment of your rent and/or service charges.

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