Stock couple with agent

Money & Benefits

We understand that, occasionally, households fall behind with rent payments and other essential bills and we are here to help. Please call one of our team if you need any advice. The sooner you contact us, the better we can help you.

Telephone 0800 999 6130

Under occupation

Under occupation

Rules on 'under occupancy' mean that if you are of 'working age' your housing benefit or universal credit housing costs will be reduced if you are deemed to be living in a property larger than your needs.

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Universal credit

Universal credit

Universal credit is a benefit for working age people, that has been introduced by the government. It has replaced employment and support allowance (income related), jobseekers allowance (income based), income support, child tax credit, working tax credit and housing benefit.

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Money matters service

Money matters service

Our money matters advisers will give you information, advice and help with claiming benefits, reducing household costs, opening bank accounts and helping with debt problems. We want to make sure you are receiving the maximum income you’re entitled to, to enable you to pay your rent and keep the roof over your head secure.

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Bank accounts and Credit Unions

Bank accounts and Credit Unions

With changes to the way that benefits are paid, people are increasingly being asked to provide bank accounts for their universal credit and other benefit payments to be paid in to: we appreciate that some of our customers might find this difficult due to the identification needed by some banks.

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Service charges and sinking funds

Service charges and sinking funds

You may pay service charges in addition to your rent. If so, you will receive details of any service charges at the start of your tenancy.

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